In the second of our three-part series, we look at what our industry demands from fuel tanker technology and how we can support customers better.
Whose job is it anyway?
There is nothing worse than being passed from pillar to post when you are busy trying to get a problem fixed. Suddenly something stops working on your truck, it could be the meter, the GPS, or your fleet management system has gone haywire. Any number of reasons could have caused this element of the truck to stop, be it a faulty item, a cable that has broken or a setting has been changed – either way the fuel tanker isn’t working as it should and you are left to contact various suppliers and work out what the issue is and get someone out to fix it, all whilst running your business with a million other things to do.
Mike Smith, Managing Director at D.T.S. said: “We offer our customers complete support, we will be that central contact, and we can take that stress away from our customers. So, when an issue appears, we work with the suppliers to understand the issue and get the right people out to your truck and get your vehicle up and running as it should quickly.
“Our support is available 24 hours a day, 365 days a year and we are here to take care of the technology. Our customers can rely on us to resolve issues quickly and efficiently.”
To see how D.T.S. can support the industry better, our first article in this series focusses on better support for drivers and can be viewed here. The third article looks at how we can deliver better data and can be viewed here.