How does D.T.S. support your operations?

D.T.S. offers an valuable asset for fuel delivery operation – a dependable and user-friendly system that organises essential data. Our web portal and IMPROVE KPI dashboard platform gathers important information from vehicles, drivers, stocks, delivery equipment, Health and Safety guidelines, customers, and accounts, all in one accessible place. During busy peak periods, it is crucial to keep things running smoothly while maximising profits. That’s where our system comes in, providing key personnel with real-time data they need to perform at their best.

The IMPROVE KPI Dashboard is a cutting-edge solution designed to empower businesses with live field-based data feeds, customisable data displays, and powerful analytical tools that ensure you have the information you need to make informed decisions and achieve operational excellence.

Managing fuel delivery process

D.T.S. IMPROVE and web portal is the technology solution that empowers your team to really deliver.

Real-time delivery information

  • Answering customer questions quickly and confidently without the need to try and reach the driver saves time and enhances customer service. With D.T.S., you have an up-to-date view of the driver’s planned and actual route, enabling a more informed ETA to be given. We further reduce incoming calls from customers by sharing information about when the delivery is on its way, any delays encountered, and once the delivery has been completed. Delivery data is supported by GPS date, time, and location details captured when the meter was activated at their premises.
  • Knowing what is happening, when, and receiving live data back from the field regarding any non-deliveries or delivery variances encountered enables a reduction in customer calls, improves response time, and allows for a more proactive approach to customer service.

Reduce paperwork

  • The transport office is often a haven for paperwork, including vehicle checks, running sheets, time sheets, tacho reports, delivery tickets, and defect reports. Managing the paper trail and handling data entry manually can be time-consuming and error-prone. D.T.S. eliminates paperwork problems and data entry errors by automating the data exchange digitally.
  • D.T.S. enables the management of data in real-time which means resolving or responding to issues that arise quickly and more efficiently.

Flexible scheduling

  • The best-laid plans are often affected by challenges and customer requests during the day. DTS delivers the platform to update any schedule at any time, maintain full visibility of the changes, and provide professional and compliant system documents for both the driver and customer ensuring you can minimise the impact of any changes and maximise the profit opportunity.
  • With D.T.S., when a change is required or an extra delivery is added at short notice, all the relevant information is readily available, avoiding the need to dig around for options, second-guess stock availability, route options, and driver availability. Having all this information at the touch of a button reduces response time and stress, increases customer service levels, and improves profitability.

Get paid quicker

  • D.T.S. offers the opportunity to reconcile a delivery as it happens, updating the back-office system in real-time. This enables the accounts team to generate and send an invoice within minutes of completing the delivery.
  • Supporting images and GPS date and time data mean that there are fewer areas for the customer to question the delivery, reducing reasons to delay payment.
  • Alternatively, the D.T.S. system enables a flexible way for customers to pay at the point of delivery, allowing you to reach a wider audience yet still maintain control over payment processes.