How do we support your customers?
D.T.S. Powered by DeliverUP is dedicated to helping you ensure your fuel deliveries are delivered quickly and safely. Our delivery management software and systems grant enhanced control and visibility over each part of the delivery process, helping to maximize operational flexibility and efficiency while also promoting customer service and high levels of health and safety.
How do we make it happen?
Our D.T.S. web portal provides a live view of the fleet activity throughout the day. This view enables the customer service team to be fully informed of each vehicles planned and actual deliveries. Each element of the key delivery data is available at the touch of a button enabling customer service representative to answer your customers questions quickly and efficiently.
Technology solution for your customers that really delivers.
Improved customer service
- By giving customer service representatives one click access to all data relating to past, present and planned deliveries, customer questions are answered quicker and more accurately.
- Avoiding reliance on contacting the driver to respond to customer questions reduces frustration for both the customer, the driver and the customer service operative, enhancing the experience for all.
Proof of delivery
- Proof of delivery can be enhanced through the inclusion of the GPS coordinates captured at the point of delivery. This information is sent digitally as soon as the delivery is completed, along with the supporting image of the delivery ticket generated. For unmanned deliveries at domestic customer sites, a confirmation text can be sent once the delivery has been completed, providing assurance that the fuel has been supplied.
Live progress communication
- Throughout the day D.T.S. Powered by DeliverUP provide an automated or driver-controlled messaging service to keep your customers informed about the progress, estimated time of arrival (ETA’s), and any delays. Once the driver has selected a delivery point, it is even possible to provide an online tracking link.
- Meeting expectations equals customer satisfaction, and communication is key to ensuring accuracy in an ever-changing delivery environment.
Flexible payment options
- In a competitive commercial environment offering your customers the flexibility to pay by whichever method works best for them provides you with an advantage. D.T.S. Powered by DeliverUP provide full support, control and visibility for the collection of payment via cash, cheque or credit card.