Linking to support

Information, expertise and resource are the key ingredients for a successful support infrastructure.

We are lucky enough to work closely with industry leading experts in software development, mechanical engineering and hardware manufacture. We enhance the support options of all our partners by delivering key data live from the field about the performance of hardware, software and users.

This data enables issues to be resolved during the delivery or deploy engineers with the specific parts, equipment and expertise to resolve the issue quicker rather than delay resolution by further diagnostics. Less downtime equates directly to a reduction in commercial impact and negative user experience

D.T.S. offers a full support package to our customers. We coordinate a national network of engineers; a dedicated software support team and a development team who are committed to providing excellent service for our customers. With direct links to our partner’s support teams and systems, you can rely on D.T.S.’s one-call solution to deliver.

How problems are dealt with defines our relationships with both partners and our customers – we don’t see them as problems we see them as proportunities.   

Leave a Reply