How do we support drivers?
At D.T.S. powered by DeliverUP, we provide delivery management software and systems that facilitate fuel delivery with greater control and visibility. This leads to increased operational flexibility and cost savings while improving customer service and Health and Safety.
Our focus is on supporting the driver – the person who makes the deliveries happen. With our software, we strive to understand the challenges and difficulties of their work and provide them with a user-friendly interface and the tools they need. Our technology is designed to ease the pressure and stress of the job, collecting, and automatically converting their paperwork, and collecting data from within the App. In doing so, we can save them time and make their job easier.
What are the challenges facing drivers and how does D.T.S. resolve those challenges?
Easy to use
- A key challenge in engaging drivers is addressing screen fear. This is where the driver knows what they must do operationally but is not sure where on the screen to do it. The D.T.S. Powered by DeliverUP App has been designed to provide clear instructions to the driver and has been described as the easiest to use by the many drivers we have spoken to.
Planning and managing the daily route
- Replacing tickets with a tablet means that some of the paper ticket shuffling that the drivers are used to when planning their day is no longer required. Through our App we provide the drivers with a map view of their planned deliveries. If after reviewing the map the driver needs to alter his route we provide an easy to use way of re sequencing his deliveries and automatically communicate this to the back office.
Reduces dashboard clutter
- Reducing the amount of equipment and paper in the cab by consolidating the navigation, phone, camera, tickets, vehicle checks and consignment notes into the one device means that the drivers work environment is less cluttered and as a result both safer and more efficient.
Pricing a delivery
- D.T.S. Powered by DeliverUP, dynamically calculates pricing. This feature alleviates the pressure on drivers to ensure accurate pricing by automatically applying VAT and handling any necessary surcharges. As a result, it not only reduces stress for the drivers but also minimises the risk of errors, ultimately saving costs related to both commercial operations and customer service.
Hardware flexibility
- Choice, flexibility, and personal preference enable the driver to choose a hardware format that suits them. A larger screen is great for navigation and managing the daily schedule, but some drivers may find a larger screen isn’t as easy to use when taking it out of the cab for collecting pictures, surveys, or signatures. The phone sized remote option allows this to be selected as and when the delivery warrants its use and if the driver prefers to use it.
Pictures of issues
- The D.T.S. Powered by the DeliverUp App provides photographic support for any issues identified, allowing drivers to communicate challenges more effectively to the office and customers. D.T.S. has enhanced this feature by enabling specific sections of the image to be highlighted, ensuring quick and easy identification of the issues.